Perfect bespoke fit which I fitted myself. Made me look almost competent at DIY! Excellent product

All good from ordering, receiving and fitting

Very fast delivery great products at a good price

Placedthe order, got the goods, fitted perfect what more can I say! That's it, EXCELLENT customer support. Third time I have used them and I have never had less than 100% in all respects.

Great service from order to delivery. Good communication and fast delivery. Thank you.

200 mm sq Access Hatch Well made and fitted fine good quality product, exactly what o needed to gain access to the roof space, fits nice a flat with the ceiling

Great service item arrived day after it was ordered

Ordered a made to measure loft hatch, I am really pleased with the heavy duty nature of the hatch and lead time to delivery. Unfortunately the hatch seal was not fitted correctly meaning the hatch door would not fully close. removing the seal and refitting was not possible due to the really strong adhesive used. I contacted Jupiter blue and having sent them pictures of the problem they sent me a roll of seal material and a pack of wonderwipes to clean off the adhesive from the old seal. I was able to fit the new seal and install the loft hatch. When talking to Jupiter Blue I advised them that the door latch was not cut to the size of the frame and protuded about 6 mm over size - I was advised that this was how they made them and I should cut a slot into the loft joist to accomodate the latch protusion. This was not a major problem for me but I would have awarded 4 or even 5 stars if I could have fitted the hatch straight from the box.

Excellent service all round

I bought one of the loft access hatches and a loft ladder and the quality of both did not disappoint.I had an issue with the access hatch installation and my query received a prompt response.