Product looks great, exactly as ordered. Arrived much quicker than predicted, even with shipping to Ireland.

Arrived quickly, fitted a treat, looks good

I ordered a replacement loft access pole used to open the excellent access hatch. On delivery I discovered the lock mechanism had changed in the intervening period and the new pole no longer operated my older loft access hatch. The Jupiter Blue support team were very understanding of my predicament and have offered to see if my older pole version still exists in the factory or failing that see if the new lock version can be sourced and sent to me so that I can replace the older lock and thus have access to my loft. I am waiting for their further update.

The trapdoor I bought from them was delivered on time and was as described.

Well please with my customer experience

Great service so far. Unfortunately i ordered the wrong size so I've had to send the product back. I'm currently awaiting a refund so i can buy the new product.

Superb company. Had a problem with a loft access panel, sent in a photo and received a replacement in less than 24hours. My customer was thrilled with the rapid response. Will definitely recommend and use this company again.

I have a large loft hatch and Jupiter Blue were able to make an excellent quality metal door and frame that is 100% perfect for the job.

Jupiter Blue's website is clear and easily navigable. Selections of products are easy to choose, and the range of products is very good, too. The technical descriptions are clear and very useful. Ordering is easy. It is very useful that payments can be made through PayPal (much less to fill in). The customer service is excellent. I got a very clear and friendly positive response to a request I made through their website contact page (concerning a delivery coordination question). I bought a custom made loft hatch and a loft ladder. When we first phoned customer service about some detail/recommendation, we got very helpful and useful advice, as well. The company website gives very clear guidance as to how to measure the required sizes, and the ready product was true to a mm. Illustrations are exhaustive and totally excellent. Delivery was just as expected. The hatch was easy to fit. Perfection in every way.

Supply or knowledge of screws required and I would have given this 5 stars