Fast reliable service and the loft door was great. Have ordered another one for another customer. Will be looking at what else they sell

The most helpful team we have encountered ! The made to measure loft hatch is well made and insulated . Simple instructions to follow and easy to install. Many thanks Mark & Hannah

Jupiter Blue was able to deliver this item from stock immediately and it arrived when they said it would with very helpful texts to let me know when within an hour's window. Excellent!

What can I say.......great service yet again. Needed to order a replacement catch for my loft hatch as I inadvertently managed to super glue my existing catch. Original catch ordered from Jupiter Blue so I automatically came back to this company again due to great value product and good sales service. New catch ordered Tuesday evening and arrived Friday lunchtime so now we can get the xmas decorations down!

I was looking for a made to measure loft door to reduce the heat loss during the winter, I found Jupiter Blue. Thank goodness. After following the options on their web site I was able to place an order. They checked the measurements and told me about making the door 5mm smaller then the opening. When the door came it fitted like a glove. Thank you for all your help

First time I've ordered for this company and it won't be my last free delivery on my item and it came within two days and that was over the Xmas period so will be recommending to friends thanks

Thanks for your care and attention over the xmas period Martin

Firstly Jupiter Blue customer service is excellant and attentive to needs and requests. The product itself was delivered as promised and was extremely robustly packed and protected such that it arrived with not a scratch. The basic product is constructed of metal with fibre glass infill to keep the ceiling heat loss down. The product fits perfectly in the prepared roof void. Unfortunately I see just one flaw in that the one piecel metal drop down hatch door does not fit tightly all around even when the one turning handle is fully and tightly located. Other standard hatches have several locating points to ensure complete air tight hatch closure throughout the hatch. There are sponge draft excluders in the perimeter gully to take up some of the slack however there is still slack which can be pushed upwards to close indicating not 100% closure in one area. My need was also for sound escaping into the loft and out via the attic roof having also applied my own sound proofing into the hatch cover.

As I ordered this just before Christmas I telephoned to ask about delivery. I received a prompt response and after ordering the loft hatch it was delivered on the day I was promised. The whole thing couldn't have been any easier to install and I am delighted with the results. Would definitely recommend.

Item is as described but instruction sheet was difficult to read (bad photocopy). Speedy despatch.