Excellent customer service from Jupiter Blue. The item was received with some defects, but a replacement was sent and the defective unit collected very quickly! Would definitely purchase from them again.

Easy enough to fit and use reasonable quality materials

Excellent quality custom made loft hatch that fit perfectly!

I haven't received my order yet so cannot comment on the product. However, I'm writing this as I wait for its delivery. It was due to be delivered in 5-8 working days. Today is day 9. After calling just now, I'm told it is due for delivery today, but there had been absolutely no communication from either Jupiter Blue or the courier company as I'd requested. With any luck, my riser door will be of better quality than the customer service. I'm rather disappointed, as I trusted I was dealing with a good and trusted company when placing my order.

Fantastic service After my loft hatch was damaged during shipping David quickly responded to my email and the problem was resolved without question, good honest business with great service. Thank you

The loft hatch purchased is very sturdy and has a good quality finish. I needed some customer assistance, the matter has been resolved immediately. I would definitely buy from them again and recommend them to others.

Service was excellent. gave the company the size I needed and they supplied the door and frame to fit. Always give the exact size of the aperture and they do the rest. I am a DIY person not a joiner and I found the fiiting of the door and frame simple due to its design. Looks good as well.

VERY SIMPLE TO PLACE AN ORDER ON INTERNET AND DELIVERY WAS PROMPT

Ordered a made to measure loft door as opening not a standard size so not available off the shelf.Even though more expensive it is great quality and design .Would recommend .The delivery was well packaged and quick from order.

It is perfect, it was easy to fit, well made and makes a visual difference to our landing.